SHIPMENT

We ship orders to the address that the client provides during purchase of our items.

Shipping within South Africa can take between 2 – 7 days, depending on the area of delivery. We will make every effort to deliver the order on time, but it is not guaranteed and we are not liable for delays for reasons beyond our control. The customer is responsible for providing the correct shipping address. Any loss of goods because of wrong shipping address will not be refunded. No international shipment currently.

ORDERS

After a customer has placed an order, he or she will receive an e-mail with the confirmation of its order. Each customer is required to check the information on the order confirmation and has to inform Grief Gifts in case of any incompleteness or mistakes.

COMPLAINTS AND GUARANTEE

Complaints have to be made in writing within 7 days after delivery, delivered to Grief Gifts via Email. Geskenk will review each complaint. In case a complaint is valid, our compensation is limited to exchange of goods or to the limit of the paid order amount.

We will respond to your complaint within 14 days.

CONFLICTS

All contracts and orders between Grief Gifts and customers where these conditions apply, South African law applies in case of any conflicts.